Sick of recalls and rising costs, Americans are buying cars now, more than ever, and apparently they don’t like it, the Associated Press is reporting.
An annual survey of 4,300 new car owners revealed that overall satisfaction with new cars is at its lowest point since 2004. Most of that is due to repeated recalls, according to the American Consumer Satisfaction Index. Overall, consumer satisfaction dipped 3.7 percent, to 79 out of 100 points.
“While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” Claes Fornell, ACSI Chairman and founder, said in a statement. “The number of recalls is at an all-time high. This should not happen with modern manufacturing technology and has negative consequences for driver safety, costs and customer satisfaction.”
Lexus ranked highest among manufacturers with a score of 84, followed closely by Mercedes (83), Acura (83) and Lincoln (83). Foreign automakers, generally speaking, did well in the survey — Subaru, BMW and Toyota all scored 82 points, despite dipping from last year’s survey.
Domestic automakers such as Ford (81) and General Motors (79) did well, however Fiat Chrysler (75) had four of its brands — Dodge (76), Jeep (75), Chrysler (74) and Fiat (73) — at the bottom of its list.
Interestingly, Japanese and Korean automakers have gained ground in satisfaction on domestic and European brands.
The post Americans Buying More Cars Than Ever, And They Can’t Stand Them appeared first on The Truth About Cars.
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