Lexus has been named the top brand in [J.D. Power’s 2017 U.S. Customer Service Index (CSI) study](http://www.jdpower.com/press-releases/jd-power-2017-us-customer-service-index-csi-study) .
The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.
Here’s how Lexus performed compared to the industry average:
The study is based on responses from more than 70,000 owners and lessees of 2012 to 2016 model-year vehicles. The study was fielded between October and December 2016.
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