For the fifth time in five years, Lexus was named the top brand for customer satisfaction in Sweden & Norway by the Auto Index survey.
More than 18,000 randomly selected Swedish car owners and 13,000 Norwegian car owners participated in the study, which measures customer satisfaction of both the vehicle and the overall dealership experience. AutoIndex 2016 covers vehicles registered in the period 2009-2015.
Lexus achieved a score of 895 points out of 1,000 in Sweden, 18 points ahead of the runner-up brand and 77 points over the industry average. In Norway, Lexus received the highest score overall and in all categories.
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